FAQs

This Frequently Asked Questions (FAQ) section should answer all of your common questions regarding www.fesyenria.com

Returns & Exchanges

Q: I received my order, but there was a problem with the item I purchased. How do I return my purchase?

A: Please contact us at +6017-8855351 or +603-33597792 for return instructions.

- We Not Accept:

• Unacceptable reason return of goods.
• Intention or unintentionally damage goods after received.
• Color or Design exchange because not 100% same to the photo.
• Returning of goods due to delivery time delayed.
• Cancel order or Cash Refund.

- We Accept:

• Manufacturer product damage exchange.
• Non-damage product exchange must be done within 3 days notice after the goods received.

Shipping & Delivery

Q: How is the postage and delivery time?

A: Postage is EXCLUDED. The postage charges will be show on order detail while cusmoter submit order.

Delivery Time ( PosLaju )

• West Malaysia: Town (1 -2 days), Others (2 - 3 days)
• East Malaysia: Town (2 -3 days), Others (3 - 5 days)
• If goods do not received within 7 days please contact us at +6017-8855351 or +603-33597792 and we will follow up.

Order

Q: How do I track my order

A: You may track all orders by following these steps:

• Login to your fesyenria account.
• Click "Order Status" at the top of any page.
• Click " Tracking Number " beside "Order Id". You'll see your item delivery status show on poslaju website.

Technical

Q: I need personal assistance with my order. Who can I contact

A: We look forward to hearing feedback about our products and services. Our customer service will be happy to assist you with your order. Please call or sms us at +6017-8855351 or +603-33597792.

Q: How do I register as a member

A: Please click on "Join", which is located on the top of the page of our website. You will enter to a page "Member Registration", from there, fill in your details as requested before clicking 'Submit'.
Registration should now be complete and you name will show on the top after you login.

Q: How do I update my details on my account

A: Please click on "Login", which is located on the top of the page of our website. After you sign in, you will find "MY Account" at the top of the page. Click on "My Account>Edit", it will bring you to basic information, change your details as needed, and finally, click the 'Submit' button to ensure your details have been saved.

Q: I'm having problems ordering through your website. What can I do

A: Our website is best viewed with Mozilla Firefox & Google Chrome. Please ensure that the browser you are using is up to date. If you are still experiencing difficulties, please contact Customer Service at +6017-8855351 or +603-33597792.

Payment

Q: What payment types do you accept

A: We use "iPay88" as our online payment gateway.

We accept:
Online Payment: Maybank2U, CIMB Clicks, Hong Leong Online, RHB Now, AmOnline and More.

Manual Payment: Direct Deposit or Transfer to our Maybank Account: 512464516682 (Sinar Sayang Sdn. Bhd.)